RETURNS

We at Aria Nica follow a 7 Day return policy for non-discounted and discounted products shopped from our website – Aria Nica.com. We want you to be fully satisfied with every item you purchase from Aria Nica. If for whatever reason, you are not satisfied with your purchase, we will accept returns within 7 Day after purchase if the following conditions are met:

  • All Aria Nica items should be returned in an unmarked, unused condition with the original packaging and original sales receipt
  • Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
  • Shoes should be tried on a carpeted surface and kept in dust bags until you are certain you are keeping them. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.
  • If by any chance the customer does not return the footwear box and other packaging materials then a sum of INR 150 per pair will be deducted from the refund amount.

Mode of Return:
By the Buyer/Customer: You can send us your pair/s by your local courier partner to Aria Nica, (A-11,Western Express Highway, Near Kashimra Police Station, Kashimira, Mira Road East Mumbai-401107).
. Kindly mail us the tracking details so we can keep a track on the same

By Aria Nica: Aria Nica will get the pair/s picked up, request you’ll to log on into your Aria Nica account and request for a return.

NOTE:

A sum of INR 299 will be deducted on all discounted merchandise return when picked by team Aria Nica/courier partners. Also, if you plan to ship the merchandise by yourself then Aria Nica will recommend only well trusted logistic players. Request you to always ask for the shipping receipt from your partner.

Also, if you wish us to complete the reverse pickup, kindly keep the parcel ready once the return request is created. in case the package is not ready at the time of pickup or the consignee/customer is not available at the given pickup address, we re-book the pickup only twice after that. Post this, the customer has to ship the product to us for any return/exchange and no amount will be refunded for the reverse shipment charges incurred. Do not hand over the shipment to the courier partner if he/she is not providing the return pickup slip. The slip will help you to confirm the pick up with us and we can then follow up with our courier partner. Aria Nica will not be responsible in case the product doesn’t reach our (Aria Nica’s) address.

If your order has already been shipped, we invite you to wait until it arrives and then you can cancel your order at My Orders or contact our orders team to request its return by dropping an email to customerservice@taoparis.eu.
Before returning any products, the customer must request an authorization to return the products directly through our website. Simply Sign in to your Account and navigate to My Account – My Orders page to initiate a return or exchange. For seamless returns, kindly ensure the product is packed in the same way it was packed and sent to you.

After inspection, we will confirm whether the Products are in an acceptable condition or not. This confirmation will be sent to you within 7 working days after we receive the shipment. Upon confirmation, as per the Return Policy, we will issue a website wallet money or bank refund (whichever selected by the customer) for that particular amount (excluding shipping & COD charges if applied). The mode of refund cannot be changed once you’ve submitted the request with us.

In case of bundled offer purchase (where you buy 2 or more products on discount), you will need to return all the pairs as the offer is valid on all the pairs.

Once the refund tender has been selected by the customer, it cannot be changed under any circumstances.

INTERNATIONAL RETURNS

(Any place outside India) the customer/buyer needs to ship/courier the merchandise to Aria Nica (A-11,Western Express Highway, Near Kashimra Police Station, Kashimira, Mira Road East Mumbai-401107). Aria Nica (Tao Design Studio) will not bear the shipping and duties involved. Aria Nica will only refund the product amount and not other logistic charges like shipping and duties. If the customer has availed free international shipping then Aria Nica will deduct INR 1500 per merchandise from the product price.

EXCHANGES

For a first time exchange, Tao Paris shall bear the return courier charges. However, if the pair still doesn’t fit right, we will facilitate a second and final exchange, for which the customer will bear the courier charges.
In case of an exchange of a pair at a 50% or more discount, the customer will bear the courier charges.

 

CANCELLATIONS

In case of cancellation of a prepaid order, the full amount shall only be refunded if the order has not been dispatched. If the order is cancelled post dispatching, the courier charges will be deducted from the total refund amount.

 

REFUNDS

In case of a return and refund request, courier charges as applicable shall be deducted from the total refund amount.

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